Douglas Kim

Connection Science Fellow

Douglas Kim has 30 years of experience in co-founding and running category-leading enterprise software businesses in AI, customer engagement, and business process automation. He was the founder and GM for the Cloud business at PEGA, a publicly-traded, billion-dollar revenue leader in AI-enabled process automation technologies, founder of Talksender, the world's first rich media email marketing company, and a founding member of NovaSoft, the category leader in engineering content management where he ran Europe and Latin America.

He invests and partners with category-creating companies across series A through public exits as a board member and coach, helping them accelerate from $1 to $100M+ in ARR. He founded and built the multimillion-dollar Enterprise Customer Experience business for Cogito - an MIT Media Lab spinout co-founded by Dr. Sandy Pentland, growing the business by 15X, and raising $100MM in capital from Salesforce, Goldman Sachs, and other corporate venture funds, and helped numerous companies including TextIQ, Tone and Riff through their seed to successful exits.

Today he helps bridge corporate partnerships, venture capital, and entrepreneurial efforts in the MIT ecosystem as well as co-hosting the MIT Connection Science Summit. He has helped raise over $400M in venture capital and built the GTM model for insuretech, fintech and healthtech entrepreneurs who are leveraging AI to reshape legacy industries. He believes in stakeholder capitalism and preserving the balance between corporate needs for responsible growth and profitability with societal needs for privacy, safety, and health. A biomedical and industrial manufacturing engineer by training, Douglas applies an engineered, systems-view approach to building and scaling businesses.